Customer enquiry
Inbound questions from existing or prospective customers.
Description
What this label means to Susan. Used as part of the classifier system prompt — keep it specific.
Inbound questions from existing or prospective customers.
Variables
Identity bits — the name on the pill, its colour, and the icon Susan uses in lists.
- Name
- Customer enquiry
- Colour
#1967d2- Icon
support_agent
Examples
Few-shot training examples. Each {subject, body} pair sharpens the classifier on this category — aim for two or three real ones.
Question about availability
Do you currently stock the 2022 reserve? Looking to place an order for a private event next month.
Compatibility with our current system
Before we commit, can you confirm your platform integrates with NetSuite? Our finance team is asking.
Delivery time to Stockholm
Existing customer — what's your typical shipping window to Sweden? Order would be ~12 cases.
Attached chores
What Susan does the moment an email lands on this label. Attach a chore and Susan generates an artifact for your review.
Create testimony
EnabledCreates the Testimonial artefact for your review when an email lands here.